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Hi Folks,I currently have a copper based phone line (Verizon) and want to move to Cox’s voice (phone) service (I currently use Cox for TV and Internet). My house was built in the early 1990s and is wired with basic analog wiring common at that time, with several phone jacks spread out throughout the house.I went to a Cox store and spoke with a rep and got info that seems odd. So, I’m looking for some clarifications regarding Cox Voice installation and features...1) I have my own internet modem and router and want the voice equipment to be separate. I was told that I could have a separate modem for voice and that they would issue an Arris TM3402 for that. I want to make sure that particular model can be activated for voice only (essentially eMTA only).2) With a separate phone (voice) modem, is there a restriction on placement other than access to power and a cable outlet (does it need to be connected to the internet modem for example)? 3) I was told that I could not connect the voice modem to my home phone wiring by plugging the TEL port on the voice modem into one of my phone jacks. I was told that the TEL port on the voice modem must be plugged directly into a phone and that I would need to rewire my house for digital phone service if I want to use multiple jacks throughout my house. This makes little sense to me since a phone is an analog device and so is the analog phone wiring that is in my house. Can I connect the voice modem to one of my home’s phone jacks to enable the Cox phone service to be accessed on other phone jacks?4) Can I change the number of rings that occur before VoiceMail picks up a call ?5) Can Call Waiting be disabled and if it is disabled do callers get a busy signal or get sent directly to voice mail?Thanks a bunch for any help!Dean
Now I think about it, you will need to have your demarc rewired. Perhaps that was the confusion. That along with having to connect your telephone directly to the eMTA during a power outage because it has a backup battery. I'm not suggesting you confused the information but perhaps the rep confusingly presented it.
The previous telephone service of Cox was circuit-switching. Cox Voice (VoIP) is packet-switching. A Cox technician will need to rewire...or disconnect...your demarc to support packet-switching voice service.
You will need a tech to at least rewire so you'd save time by just scheduling an appointment to rewire, install a 3-way, install the eMTA, provision the eMTA and troubleshoot, if necessary.
To add to what WiderMouthOpen and Bruce said:
4. You can change the number of rings before Voice Mail picks up to 2-9 rings in Voice Tools.
5. You can permanently disable call waiting, also in Voice Tools.
I have an Arris TM3402A modem for telephone and Internet. I have phone service at all the phone jacks and I didn't have to rewire my house.
...just the demarc, right?
There was a faulty tap at the pole that prevented phone service from working with the new modem. I was without phone service for 5 days. I can't really say everything that Cox did, but my house wiring wasn't replaced.
Update: I previously had Cox phone service with a Docsis 3.0 modem that failed. When it was replaced with the current Docsis 3.1 modem, the tap issue prevented phone service. It's been years since I switched from AT&T to Cox phone service, but Cox would have done some re-wiring outside the house then to switch over.
When I bought the house 12 years ago I had Verizon run new copper lines to the house and that has been my phone service ever since. I have a grey plastic box on the outside of the house labelled "Telephone Network Interface", which I am assuming is the demarc (it has a plug+jack that appears to connect the house wiring to Verizon's service). What gets changed to make it work with packet-switching?
I read about the battery backup of the TM3402 requiring the phone be directly connected to the voice modem (it must go into some "low power" mode when running off battery). I asked the rep if I could just run the 3402 off a regular UPS (a computer sized UPS should power the modem for quite a while) but he said that would not work. That does not seem right.