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Have talked to several Reps and all say this was a "Feature Change" that happened mid june when new Voice tools add NoMORobo functionally.
When I view my History, prior to mid June - All of my outbound calls still show CallerID data and after mid June only the Phone number. When I view the Voice Tools via Cox Connect App they show the phone number and "unknown" under it.
I feel this is a "Programming" error and NOT a "New Feature". Where is the documentation?
Please restore this functionally.
TheCats...I had a look at my Cox phone History thru my cell phone, and I agree....Voice Tools/calls/Outbound has all my calls listed as PhoneNo/Unknown down to 5/15/19 while the Inbound has names I recognize with just the 10 digit number. I then went to my Cox account and did the same look at the Call history...first, they do not separate Inbound/Outbound into diff cols, just the small arrow. Here, the dates, times, names and numbers agree with the cell app. Here, the outbound calls have either Vendor names, or a 10 digit phone numbers or ID's that uses names I've labeled in my Voice Tool Address book. This Addresses are slightly different that those stored in my phones answering machine.
I don't think something happened to Cox in June, since my Unknowns go at least back to 5/15/19....I've never looked at this Voice tool much earlier to remember. Now why the Unknown in the App and the correct info in the Web login, I don't know, other than the Database that each accesses must be at fault. Check you PC link and at least be happy that the info is pretty close to correct using the PC. As to a cell App, it looks a little different.
My other observation is the entries in the Cox Voice Mail and how it works in conjunction with the Phones own Voice mail. How one or the other gets invoked. Never paid too much attention to the Cox voice mail before I started looking at the online Call History.
I normally do not have Addresses ever setup. Yes, If you have an entry in the "addresses" the Web List will show info from there. A COX Rep had me add an entry to Addresses to test, yes it did show my entered Info - unique data and not the CallerID info.
In reviewing my History an outbound call I made on 06/02/2019 ( and before) showed the persons CallerID. When I called this person on 06/21/2019 and after shows "Unknown" in the App and nothing on the Web Page.
My first outbound call with No CallerID started on 06/08/2019. My history before that date showed CallerID on all of my outbound calls.
I just set up a few real callers in my Cox Voice mail for reference if I ever needed to view the Call History on the Web. I notice that the Cell App gives about 90days, while the Web gives 120 approx. With the different interface, I'm guessing that Cox just doesn't extract the same data for both the App and Web interface. At least the Web gives a better CallerID info. Really useful for checking my Phone Blocked calls. to see how many times these idiot robots call even after I block them.
You could bypass the App and just internet login to the Web Voice Tool set to get a more complete Unknown info.
Something, is better than nothing. I'd be surprised if Cox is really interested in fixing the App...with all the loss packet issues, dropped lines, no sound for selected stations on PC or cell...even the upcoming football channels...you're going to have to move on to another issue.