Read the forum guidelines
Have talked to several Reps and all say this was a "Feature Change" that happened mid june when new Voice tools add NoMORobo functionally.
When I view my History, prior to mid June - All of my outbound calls still show CallerID data and after mid June only the Phone number. When I view the Voice Tools via Cox Connect App they show the phone number and "unknown" under it.
I feel this is a "Programming" error and NOT a "New Feature". Where is the documentation?
Please restore this functionally.
Its been a week and I called into support to check the status of my Ticket. Well no one can answer the basic question - did something change during early June to Call history logging of OUTBOUND calls.
It seems I must be the one one to see this issue, as the support people think its the Web Voice tools, the COX Connect App, or the VoiceEverywhere APP that are not displaying the data correctly.
The Level One person checked the status of my trouble ticket and was told they need my ID and Password to view my account through the Phone App (VoiceEverywhere) -- I told him that that was not a possibility, so he check again and was told the ticket would be cloded. I offered to do a Screen Sharing ( Teamviewer) with them but he check and they told him "That was not what they Do".
I asked to talk to a Supervisor, as I was really upset with this lack of support. The Supervisor informed me that because it was not a "System" failure, but rather a "Data Display issue" it was not important.
If you have the same issue as I have described, please post. Support thinks is just me....
Let me ask a simple, very simple question - what should I see displayed via Web Voice tools, Cox Connect App or VoiceEverywhere App for my OUTBOUND calls? Just the phone number or maybe the number with CallerID info. All of calls are 10 digit numbers - as I live in San Diego CA
KevinM2...the Cox Connect App, on my Android (could be different on an IPhone), definitely has the OUTbound col with UnKnown listed under the phone number. Mine goes back to the first listing starting in 5/19/19. Unlike Cats, his shows UnKnown starting in mid June. Kevin....login in to your own cells Cox Connect...do you get UnKnown listed under the OUTBound col, because Cats and I DO here in Calif.
When you login to the Voice Tool, using either from a PC or from my Cells Google login, there is no Inbound/Outbound col. Also, the CallerID info, when listed, is from a different source. The PC/CellGoogle has entries from my stored Address book. The Cell Cox Connect App uses names that the callers themselves and not what is in my Address. I do not use a VoiceEverywhere App.
I'm not bothered by this Bug like Cats, However, it is broken, but maybe only for specific markets or specific users.. I do not see any other people complaining or even trying to comment about this issue...strange to think only the 2 of us has a problem, maybe others just don't want to spend their time commenting. KevinM2, try connecting to your own cell phone! Cats is implying that something changed back in June, for me, it happened earlier in May. For the web, you can go back 120 days, but cannot do this from the phone App..
So KevinM2....you imply that on your own phone, there is the correct CallerID info in the Outboud col, and not 'Unknown' like what Cats and I get. This is a problem. I have an Android with the Contour Connect App at version 220.127.116.115. Is there a newer copy of the App or should I just delete/reload the App?
Johathanj....the link you posted is broken...is this app the same as the Cox Connect app where we look at Voice Tools, or is it for TV shows. Looking for android Cox Connect version