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Call history in Cox website Voice Tools

Feb 17, 2019 Tulsa, OK  Call history is not displayed in Voice Tools when "All" (default) or "Missed" is selected at phonetools.cox.com.  However, calls with voice mails are displayed when "Voice Mails" is selected.  The same error occurs when using either Internet Explorer or Chrome.  Conversations with Cox phone technicians resulted in escalation to the creation of a work "ticket".  No representative from Cox has acknowledged that this is a widespread issue.  Is this a known nationwide Cox issue?  Is it being experienced by individuals in other markets?  When might a resolution be expected?

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  • Hi CurtB,

    While there is not currently a known issue, please take a moment to try the below steps with a local phone number.
    1.Make a test call.
    2.Log the date and time of the call.
    3.Wait 15 minutes for the call details to appear in Voice Tools.
    4.Send the information about the call and record or lack thereof by email to cox.help@cox.com.
    Erica
    Cox Support Forums Moderator
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