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Feb 17, 2019 Tulsa, OK Call history is not displayed in Voice Tools when "All" (default) or "Missed" is selected at phonetools.cox.com. However, calls with voice mails are displayed when "Voice Mails" is selected. The same error occurs when using either Internet Explorer or Chrome. Conversations with Cox phone technicians resulted in escalation to the creation of a work "ticket". No representative from Cox has acknowledged that this is a widespread issue. Is this a known nationwide Cox issue? Is it being experienced by individuals in other markets? When might a resolution be expected?
2/19/2019 at 2:02pm CST The requested information was sent to firstname.lastname@example.org.
02/19/2019 2:33pm CST A Cox representative (Jayson) phoned me and indicated research on my account was to begin. I should receive a follow-up phone call within 72 hours.
2/22/2019 My call history at https://phonetools.cox.com Voice Tools now works and it was fixed within the 72 hours that Cox told me.