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My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to it can't be fixed since I'm on the legacy platform & they're changing everything to the voice platform. What is the true story here? I've read on different forums here that this is not a new problem. Why weren't we notified of the change in advance and why can't call history be kept working until they make the change? I'd like one honest answer here rather than being told a bunch of different stories.......I just want my call history fixed. I'm in the RI area.
Voice tools messed up again.......not showing outgoing calls & time is wrong on incoming calls. There is a red bar across the top of the page that I've never seen before . What's going on Cox?
Kevin, I went all through this for a whole month before & I really don't feel like dealing with it again now. Between this & my emailed being hacked again it just seems that Cox is lagging keeping up with the times & fixing customers problems as noted on all the posts on this forum.
The red banner and the "Dark Silo" message are gone from "Voice Tools" but the times for incoming calls are still an hour early.
Please try unplugging the modem for 2 minutes and let us know if that helps.
Jonathanj, I checked your profile to make sure you're a Cox moderator because that really sounds like an early April Fool joke.
We have received your email and Mark M is replying back and will submit a ticket.
I received an email from Cox asking me to send my security information in an email to verify who I am so that they could change my password and sign in as me to fix this issue. It seems unlikely that Cox would need to sign in as each individual in order to fix every account that has an issue, so I declined. But, I did offer to follow up with a fixed/not fixed status after the engineers do their thing to fix the incorrect time and notify me that the fix should be completed.