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How to make positive recommendation for Cox employee

I was assisted last week with a problem regarding my phone voice mail by a Cox technician  named Kelli.  She was so helpful, knowledgeable, and personable  in solving my problem.  She made it seem almost a pleasure to have a problem.   I would like to make sure her supervisors are aware that she is a real asset to the company.  Is there a way for me to do this so that Kelli's good work doesn't go unnoticed?  I will be happy to fill out surveys or forms which can make that happen.  Thanks!

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  • Hello Oklajohn,

    I'm happy to hear that you had a great customer experience. We can certainly share your compliments to Kelli's leadership team so that she can be recognized. Please email us at cox.help@cox.com with your full name, street address, a link to your forum post, and any additional details you'd like to add.

    Mary
    Cox Support Forums Moderator
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