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I ordered a large bundle from Cox during black Friday. I told the individual at the store location that I wanted to keep my old phone number. The service was set up and my phone number did not come over.
I then called customer support a month later after realizing the phone had not been working. My phone number had not been transferred over. I asked that it be moved. I was told it would be done in a few days. A week later it is not working still.
When I called customer support they told me it was my fault. I turned off my old service too soon. I then called the old provider, and was hung up on... I called cox back, that individual hung up on me. I got a hold of another person and they refused to help.
No one is helping me and everyone is giving me, "there is nothing we can do about it." I am beyond frustrated. No one told me, at the store or the technician that set up the service, that I had to keep my old service for 2 business weeks.
Now I am stuck with a service that refuses to help me and technical support hangs up on me. This has been the worst customer support problem I have ever had. No offers of help or anything. Just finger pointing and refusal to help.
Now I don't even want this service. I don't appreciate how tech support blew me off and billing won't help with the service.