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Phone tools call history still not working since Jan 8 after repeated calls & chats to Cox. Was told this is a nationwide problem which would be resolved in 72 hours. It was escalated higher up with a ticket #. Still not working.
Becky, I'm accessing it in the connect app & the website........it's still not working & I don't see how you can say it is. Cox checked my phone modem & restarted it all to no avail. All these people reporting it's not working can't be wrong & imagine how many people aren't reporting it. I spent hours on the phone with cox last week for nothing! Between the price increases, lack of security & products not working lately it's time to look for an alternative if this isn't fixed.
you are the first one to admit there is a problem. Why is it taking so long?
I said that over a week ago. I don't know why you kept insisting that your teammates said calls were logging successfully
It's now 10 days later with the phone tools problem still not fixed. I know on my verizon phone if I look at my history I can see all calls made incoming, outgoing, time & call duration. Why is Cox having such a problem with this?
This is the response I received this am:
I have researched this issue for you. I also see you have been working on this for awhile.
I would like to schedule a technician out to resolve the issue.
Before we confirm your appointment time, I want to be sure you are aware of all of your options. Our technician will be able work with you to diagnose the problem further. If this issue is not related to Cox equipment or Cox network, there will be a charge of $75. We offer Cox Complete Care, a support solution that covers a wide range of support needs, including inside wiring repair, equipment troubleshooting, technology and equipment education, and advanced tech support such as virus removal or software support. It is only $10 per month and a great way to protect yourself from additional charges now and in the future. Would you like me to add Cox Complete Care to your account?
Social Media Support Specialist
Almost 2 weeks now & phone tools still not working properly