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Phone tools call history still not working since Jan 8 after repeated calls & chats to Cox. Was told this is a nationwide problem which would be resolved in 72 hours. It was escalated higher up with a ticket #. Still not working.
Becky, I'm accessing it in the connect app & the website........it's still not working & I don't see how you can say it is. Cox checked my phone modem & restarted it all to no avail. All these people reporting it's not working can't be wrong & imagine how many people aren't reporting it. I spent hours on the phone with cox last week for nothing! Between the price increases, lack of security & products not working lately it's time to look for an alternative if this isn't fixed.
Becky, phone tools still not working properly. It only shows incoming calls & it's been 8 days now. How much longer to get this problem fixed?
you are the first one to admit there is a problem. Why is it taking so long?
I said that over a week ago. I don't know why you kept insisting that your teammates said calls were logging successfully
It's now 10 days later with the phone tools problem still not fixed. I know on my verizon phone if I look at my history I can see all calls made incoming, outgoing, time & call duration. Why is Cox having such a problem with this?