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My nomorobo is still not working. Nomorobo has worked on it. They say everything is set up correctly. They told me to call Cox to reset the simultaneous ring because that seemed to be the issue. I did that. Cox says they reset it. It is still not working. Not a single call has been blocked this month. What do i do now?
Stephan from NOMOROBO has talked with Cox about this case. I called Cox and they said they reset the simultaneous ring. They may have but no calls are blocked. Where do i go from here? Again i have gone through the verification process many times. It is working perfectly. It just isn’t blocking calls
I installed Nomorobo on 9/18/18 and it didn't block its first number until 2 days ago. I have been doing searches on all new numbers that called and most of them were listed with Nomorobo but were ringing 3 to 4 times and showing as "Incoming" on my call history report with durations of 12-16 seconds. The blocked call showed "Missed" with a zero duration, the same as numbers I've blocked through Cox, and tests I've done by calling my house from my cell phone and hanging up after the first ring. After researching the numbers that should have been blocked, but weren't, I noticed the Nomorobo "Date Blocked" was always on or after the date the number called me. Now I will always be clicking on the Nomorobo search result to see if it was blocked before or after the number called me. This will give me accurate data to report.
The "Date Blocked" on the Nomorobo screen doesn't make sense. On 10/31/18 a new number called and I did a search on it. Nomorobo said it was blocked but it had rung 3 times when it called me. It called again today, 11/12/18, and rang 3 times, and the Nomorobo site says it was blocked 11/13/18 (tomorrow) and the last call was 31 minutes ago. This is for information purposes only - - I'm not expecting Cox to fix it; however, Nomorobo isn't working as advertised.