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Issue with Nomorobo using Simultaneous Ringing

Ok after several attempts to try and get Nomorobo set up found out that the Simultaneous Ringing is not available yet! According to Cox Chat told me "Chris R.: Joanne, I have checked your account, in this case, I am sorry to tell you that simultaneous ring neither Nomorobo are available in your area, please check your bill statement every month in order to see when it is enabled. We are working as quick as we can in order to give all our customers this benefits in the closest future. However, there is not an estimated time". So now I left to wonder why it is listed in phone features but yet not available and they don't know when it will be?

  • Rob H.,

    Let me clarify, If a customer already uses a modem for Cox Digital Telephone they can, and will be migrated when the process occurs in their area. No visit should be required for customers who already have an eMTA. Once these customers are migrated they should receive a letter, but will also see the telephone line item on their bill change over to say Cox Voice. I hope this helps.

    Colleen D.
    Cox Support Forums Moderator
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