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Trying to get the new no robo thing to work.

I have been trying to get this no robo call thing to work and after two days of trying, it still says my phone isn't protected, so I guess I may as well give up. I have called the help line and it still doesn't work.

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WiderMouthOpen over 2 years ago in reply to Hildagard +1 verified

::Edit:: Removed
Bruce over 2 years ago in reply to Hildagard +1 verified

What specifically says your number is not protected...Cox, Nomo? Did you test via Nomo? What did you enter as your Nomorobo Number?
Bruce over 2 years ago in reply to Becky +1

I don't use Nomo and not familiar with the Simultaneous Ring setup page under Cox Phone Tools. This was a real-user test of its functionality. In your Step-4 above ("Enter the desired phone number(s...

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0 WiderMouthOpen over 2 years ago

Have you tried these instructions? If so, where are you getting stuck?
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0 Hildagard over 2 years ago in reply to WiderMouthOpen

I have done all of this and I still get the message that my number 520-3XX-9XXX is not protected, so I give up.

[EDITED]
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0 Becky over 2 years ago in reply to Hildagard

Hi Hildagard, have you logged into Voice Tools on cox.com and enabled Simultaneous Ring? Have you created a Nomorobo account? Have you saved the Nomorobo number as your Simultaneous Ring number?
1. Sign in to https://phonetools.cox.com with your Cox Primary User ID and Password.
2. Click Settings to expand the drop-down options.
3. Locate Simultaneous Ring and toggle the button to On.
4. Enter the desired phone number(s) into the empty field and click Add.
5. Click Save. Simultaneous Ring is now active.
Have you tested Nomorobo via the "Your Phones" section of your Nomorobo account?
1. Log into your Nomorobo account.
2. Go to "Your Phones".
3. Click "Test" next to your number.
4. Then click "I'm ready. Call Me Now."
Does your phone ring? Did you let the phone ring 3 times before answering the call? -Becky, Cox Support Forums Moderator
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0 Troubleshooter over 2 years ago in reply to Becky

I received a flyer with my bill about the Nomore Robo. I called for technical support to set it up but it hasn't been totally setup in our area. My question is why send out a flyer to us if we can't access the function?
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0 Becky over 2 years ago in reply to Troubleshooter

Hi Troubleshooter, we are working to implement a process that will allow customers to fast-track their migration to the new Cox Voice platform. We will post more details as soon as this process is in place. I apologize if the bill flyer caused any frustration or confusion. -Becky, Cox Support Forums Moderator
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0 Troubleshooter over 2 years ago in reply to Becky

Thank you, Becky. Do you have an idea as to timeframe?
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0 Becky over 2 years ago in reply to Troubleshooter

Not at this time. -Becky, Cox Support Forums Moderator
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