This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

DPQ3212 DIGITAL PHONE SERVICE AND PANASONIC TA624

THIS POST WOULD PROBABLY APPLY TO ANYONE HAVING A PHONE SYSTEM IN THEIR HOME. MINE IS A PANASONIC KX TA624 WHICH HAS WORKED FINE FOR 10 YEAR. COX GIVES ME THREE INCOMING PHONE NUMBERS (TRUNK LINES) AND THE PHONE SYSTEM (SWITCH) SERVES IT OUT TO 16 PHONE STATIONS IN DIFFERENT ROOMS AND LOCATIONS. EACH PHONE SHOWS ALL THREE LINES SO YOU CAN PICKUP IN ANY ROOM, AND THE PHONES HAVE CONFERENCE CALLING, INTERCOM INCLUDING FRONT AND REAR DOOR, AND MANY OTHER FEATURES.

NOW I'VE BEEN TOLD THAT I MUST INSTALL THE DPQ3212 FOR MY PHONE SERVICE - I WILL NEED TWO UNITS BECAUSE THEY ONLY HANDLE 2 LINES PER MODEM - AND I MAY GET CUTOFF ANY DAY NOW BASED ON MY LOCATION.

NOBODY AT COX CAN TELL ME (SO FAR) IF THE OUTPUTS LINES OF THE DPQ3212 ARE COMPATIBLE WITH MY PANASONIC INPUTS SO THAT WE CAN JUST PLUG THEM IN OR WHETHER MY WHOLE SYSTEM GOES DOWN WITH NO SOLUTION IN SIGHT. THE TECHNICIAN WHO CAME OUT THE FIRST TIME TO INSTALL THE MODEM STOPPED THE INSTALL AND SAID IT WOULDN'T WORK WITH MY PANASONIC.

I TALKED TO RESIDENTIAL SUPPORT SEVERAL TIMES AND WAS LEFT WITH THE IMPRESSION THAT THEIR SOLUTION WAS TOSS MY PANASONIC AND CONNECT UP A COUPLE OF PHONES IN A ROOM OF MY CHOICE - ONE PHONE FOR EACH OF THREE INCOMING LINES AND BE SURE TO REMAIN IN THE ROOM THAT I WANT TO USE TO ANSWER THE PHONE.

JUNK MY PANASONIC AND 16 STATIONS I'M CURRENTLY USING AND GIVE UP ALL OF THE FEATURES WE USE.

I SPOKE TO COX BUSINESS AND THEY SAID THEY DO NOT HAVE A SOLUTION FOR ME TO GET THE SAME FEATURES USING THE RESIDENTIAL NETWORK. THEY HAVE OTHER NETWORKS AVAILABLE ON BUSINESS LOCATIONS THAT THEY DON'T HAVE ON RESIDENTIAL.

1. CAN ANYONE TELL ME WHETHER IT'S TRUE THAT THE DPQ3212 AND THE PANASONIC WILL NOT PLAY NICE TOGETHER?

2. CAN ANYONE CONFIRM HOW MUCH TIME I HAVE LEFT BEFORE MY WHOLE SERVICE SHUTS DOWN?

3. CAN ANYONE SUGGEST WHAT TO DO IF #1 ABOVE DOESN'T WORK?

Parents Reply
  • My NIU is out on the side of the house in a metal box and all three CO (trunk lines) come into the house from there.

    WHat kind of NIU do you have?AFAIK NIU only have 2 lines by default. I wonder if something else is going on, like a virtual line. Do you have a picture of it?

    So it's working now? A little messy because of the two NIU. but are you all set? Have you tested your Panasonic equipment?

    but I need to identify an option because of the "no going back" feature of this installation.

    You don't really have a choice. Sooner or later, the NIU will stop working, and even if you switch providers, you still have to incorporate what ever system they use. I think what you have will work fine, it will just take tweaking. If you can get it to work with Residential, it should work flawless with Cox Business.

Children
No Data