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THIS POST WOULD PROBABLY APPLY TO ANYONE HAVING A PHONE SYSTEM IN THEIR HOME. MINE IS A PANASONIC KX TA624 WHICH HAS WORKED FINE FOR 10 YEAR. COX GIVES ME THREE INCOMING PHONE NUMBERS (TRUNK LINES) AND THE PHONE SYSTEM (SWITCH) SERVES IT OUT TO 16 PHONE STATIONS IN DIFFERENT ROOMS AND LOCATIONS. EACH PHONE SHOWS ALL THREE LINES SO YOU CAN PICKUP IN ANY ROOM, AND THE PHONES HAVE CONFERENCE CALLING, INTERCOM INCLUDING FRONT AND REAR DOOR, AND MANY OTHER FEATURES.
NOW I'VE BEEN TOLD THAT I MUST INSTALL THE DPQ3212 FOR MY PHONE SERVICE - I WILL NEED TWO UNITS BECAUSE THEY ONLY HANDLE 2 LINES PER MODEM - AND I MAY GET CUTOFF ANY DAY NOW BASED ON MY LOCATION.
NOBODY AT COX CAN TELL ME (SO FAR) IF THE OUTPUTS LINES OF THE DPQ3212 ARE COMPATIBLE WITH MY PANASONIC INPUTS SO THAT WE CAN JUST PLUG THEM IN OR WHETHER MY WHOLE SYSTEM GOES DOWN WITH NO SOLUTION IN SIGHT. THE TECHNICIAN WHO CAME OUT THE FIRST TIME TO INSTALL THE MODEM STOPPED THE INSTALL AND SAID IT WOULDN'T WORK WITH MY PANASONIC.
I TALKED TO RESIDENTIAL SUPPORT SEVERAL TIMES AND WAS LEFT WITH THE IMPRESSION THAT THEIR SOLUTION WAS TOSS MY PANASONIC AND CONNECT UP A COUPLE OF PHONES IN A ROOM OF MY CHOICE - ONE PHONE FOR EACH OF THREE INCOMING LINES AND BE SURE TO REMAIN IN THE ROOM THAT I WANT TO USE TO ANSWER THE PHONE.
JUNK MY PANASONIC AND 16 STATIONS I'M CURRENTLY USING AND GIVE UP ALL OF THE FEATURES WE USE.
I SPOKE TO COX BUSINESS AND THEY SAID THEY DO NOT HAVE A SOLUTION FOR ME TO GET THE SAME FEATURES USING THE RESIDENTIAL NETWORK. THEY HAVE OTHER NETWORKS AVAILABLE ON BUSINESS LOCATIONS THAT THEY DON'T HAVE ON RESIDENTIAL.
1. CAN ANYONE TELL ME WHETHER IT'S TRUE THAT THE DPQ3212 AND THE PANASONIC WILL NOT PLAY NICE TOGETHER?
2. CAN ANYONE CONFIRM HOW MUCH TIME I HAVE LEFT BEFORE MY WHOLE SERVICE SHUTS DOWN?
3. CAN ANYONE SUGGEST WHAT TO DO IF #1 ABOVE DOESN'T WORK?
I HAVE AN ADDITONAL QUESTION AFTER READING HUNDREDS OF POSTS AND GUIDES IT APPEARS THAT THE PHONE JACKS ON THE BACK OF THE DPQ3212 ARE REGULAR PHONE JACK CONNECTIONS. THEY'RE ALWAYS DESCRIBED AS CONNECTING TO EXISTING PHONE CABLES IN THE HOUSE OR DIRECTLY TO A PHONE.
NOW I DON'T KNOW FOR CERTAIN BUT IT OCCURS TO ME THAT THE 3 LINES I HAVE CURRENTLY COMING IN FROM OUTSIDE THE HOUSE WHERE THE CURRENT MODEM IS LOCATED IN A UTILITY CLOSET, PLUGS DIRECTLY INTO MY PHONE SYSTEM (PANASONIC) AND THOSE MUST ALSO BE STANDARD PHONE LINES BECAUSE THEY COULD JUST AS WELL BYPASS MY PHONE SYSTEM AND GO DIRECTLY TO ONE OR MORE PHONES RIGHT?
SO IF THAT'S TRUE, THEN IT WOULD APPEAR THAT IF I GET TWO DPQs I WOULD HAVE MY THREE LINES COMING IN AND COULD PLUG THE PHONE JACKS ON THE BACK DIRECTLY INTO MY PHONE SYSTEM TRUNK LINES SAME AS CURRENT AND EVERYTHING SHOULD WORK THE SAME?
ANYONE KNOW IF THAT'S TRUE?
Michael2062 said:ANYONE KNOW IF THAT'S TRUE?
Yes. You will need two DPQ3212 on your account, 2 number on 1, and the other number on the 2nd one. Then the lines should plug into your PBX just like the old ones to. As for if it will work that way, I have no idea. The manual for that PBX is hundreds of pages long. I don't know what the signal requirements of the line is. Can you ask the PBX installer?
Is this for a business? If so, I would suggest getting Cox business. They use the same modems, but with more features. The downside is you will loose any bundle you have with Cox Residential. However Cox Business has Voicemanager which is much better. Has things like better Anom. caller rejection and NoMoRobo.
FYI, if you get Cox Business, I think they can assign all 3 lines to one 4 port phone modem, the TM804. This is assuming their battery guide lists modems they use.
Thanks for your reply. I did speak to Cox Business and they said that they could not help me. They said they bring in a different network for business locations but could not do that with a residential client so would be stuck with the same solutions I have now. They also could not tell me if the DPQ output could drive the KX-TA624 input. Odd that nobody seems to have any experience with this. When our house was new 12 years ago an installer was going around putting these units in every house. Every house is Cox but not sure why there's not more experience online on boards like this.