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Charlie_Ward's avatar
Charlie_Ward
New Contributor
9 years ago

Signing in to HBO GO

I am all of the sudden having a problem signing into HBO GO online. You must sign in with your cable provider. When I try to sign into COX I receive an error message. At the top it says "HTTP Status 500." And the description says, "The server encountered an internal error that prevented it from fulfilling the request." 

I've tried 3 different browsers, with no luck. Any ideas on whether or not this is a COX issue or possibly a problem with the HBO plug-in? 

I'm stuck. Help, please!

#justwannawatchbiglove

Error Message
HBO
help

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  • bryaninphx's avatar
    bryaninphx
    Valued Contributor
    9 years ago

    I assume you are using your Primary Cox email account sign-in, that is the only one HBO Go will accept.

    I just signed in without issue, from a Firefox browser.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    9 years ago
    Hi Charlie,

    I usually see the 500 error code when the flash software needs to be updated. You need to be running 10.2 or higher. Please update the software and let us know if the issue continues.