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If you have a SB6183 running slower with just 4 channels (seen at you can get full speed and 8 channels back

See also (locked) thread:
Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade

It took over a week to get to the right folks in support, but eventually the above forum post, mentioned to the @CoxHelp person I was Twitter DM'ing, made all the difference.

See also:

Hoping this forum post can help avoid some early adopter pains for other Cox customers who bought a SB6183. Let's hope they add the self-install menu option for this modem soon, so that proper provisioning would be painless.

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  • I am having the same issues. I been trying for over two weeks since upgrading my modem to a DOCSIS 3 SB6183 to get all the downstream channels I am paying for in the premier package. I've had tech guys on site twice and more than a few level 2 tickets. No one seems to know how to get my modem to show more than 4 downstream channels. It doing some internet digging it seems this is a provisioning issues where they need to set it to the right number of channels: and I know I have them available in my area because a cox test modem (CG3000D) showed 8. Anyone know how to get a hold of the right person with the appropriate technical knowledge to fix this? (and no this isn't a bad modem. Over the course of these 2 weeks I've had 6 different modems installed because the cox tech guys said the problem were bad modems...and they all can't be bad...)
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