This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Only getting max download of 33 Mbps with new DOCSIS 3 Motorola SB6183 16channel modem and Premier upgrade

I had a very old DOCSIS 2 modem until recently when I received my new DOCSIS 3.0 Motorola SB6183 in the mail.

I was on Preferred Internet and would get 20-25 Mbps reliably and actually got 33 Mbps this am before changing out the modem.

I swapped the modems and called support to activate new modem - I had the rep upgrade me to Premier at that time.

I am still capping at 33 Mbps downloads and about 7 Mbps uploads despite the upgrade.

Could someone check to see if anything can be done on the COX end of things to speed up the connection?

Thanks!

Parents
No Data
Reply
  • did the reset and rest the apple extreme router.

    Still no improvement in download speeds.

    I have 12 channels bonded downstream according to the modem channels 49-60 with good power and SNR.

    I have 3 upstream channels bonded 1-3 with adequate power of 40.5 dBmV.

    What is next step?

Children
No Data