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Can't connect to Cox smtp server

All of a sudden, my MAC won't connect to Cox's SMTP outgoing mail server. I've disconnected, restarted everything. Talked to an oh-so-not helpful person at Cox and still it won't work. Incoming mail is fine; just can't send. All settings are to Cox's instructions. It's worked fine for more than a year and then just stopped yesterday. HELP!

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  • I am having the same issues and problems with Cox and their email servers.  I'm getting all the same error messages that everyone in this forum is getting.  Have spent several hours and multiple calls with Cox technicians and no solution.   It's been frustrating to say the least.  Email and Webmail have been working fine up until two months ago here in the Hampton Roads area of Virginia.  I've done followed all the instructions from Cox for SMTP and POP, server port numbers settings, etc and still nothing.  This is clearly a Cox issue.  We pay good money to them and they cannot figure out what the problem is.  I'm tired of getting the same ** responses.  I've had Norton products installed on my computer for many years and never had any issues with email not coming in or going out up until two months ago.  So it's not a internet security protection problem.  This is the kind of responses I keep getting.."It is a Microsoft problem, you need to contact them" or "Our servers are showing no connection problems" or "Reboot, reset, send test messages to yourself", etc.  You get my point.  What is the problem Cox??  If this doesn't get resolved very soon, Verizon Fios will get a new customer.  I have Windows 7, use both Microsoft Outlook (not express), and Windows Live Mail.  Cox Webmail was never a problem and now it is.  Oh yea, why would a Cox technician advise me to consider using a different email application such as gmail, yahoo, etc.  What does that tell you.

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