Read the forum guidelines
I'm on the ultimate package, normally I'm pulling 170ish down and 20 - 25 up.
The past couple of days my upload speed has dropped to around 10 - 14 while my download speed remains unaffected, anyone have any ideas why this is?
This actually happens in the evening too, around 7pm on towards. However the difference is that my upload speed was fine during the day, but now it's bad all the time.
Any ideas whats causing this?
Well the tech came out and replaced everything, said it's not on my end and that it's something to do with beyond the taps. He wasn't allowed to mess with them and that someone higher up in COX support had to come out, so he submits a 'network referral'.
He's also ran a new cable from the box outside to the back of my town home where the line comes in, it's currently running across the grass so he's had to mark it etc, I can only assume the COX support that's coming out (via the network referral) to run the tests will bury the line in the ground, at least I'd hope so.
Now I've had 2 techs out trying to sort my issue within 2 days of each other and both have said the COX support guys that need to come out literally have nothing to do as they don't get many calls, and that they would probably be out in the same day/next day.
Fast forward 3 days later COX support is telling me it's scheduled for the end of the month, so I'm now stuck with connection issues and an inconvenience for the complex that I live in for at-least 20 days.
Guess I'm just ranting here, really getting tired of this since the issue appeared after I returned from a trip during labor day weekend.