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I'm on the ultimate package, normally I'm pulling 170ish down and 20 - 25 up.
The past couple of days my upload speed has dropped to around 10 - 14 while my download speed remains unaffected, anyone have any ideas why this is?
This actually happens in the evening too, around 7pm on towards. However the difference is that my upload speed was fine during the day, but now it's bad all the time.
Any ideas whats causing this?
Make sure you follow up. If the issue isn't fixed I'd call them no less than every 3 days and kick it up the line (ask for a supervisor) if the first agent has no information. Once they have it fixed and consistent again, I'd call the billing dept and have them give you credit for all the days you did not get the level of service you pay for.
If they take longer than a week to resolve it, I'd call Cox and tell them you want to speak to the Customer Advocacy Group. Tell them you were promised maintenance would check the tap and no one has done their job and you want some answers.