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Slow upload speeds (download is fine)

I'm on the ultimate package, normally I'm pulling 170ish down and 20 - 25 up.

The past couple of days my upload speed has dropped to around 10 - 14 while my download speed remains unaffected, anyone have any ideas why this is?

This actually happens in the evening too, around 7pm on towards.  However the difference is that my upload speed was fine during the day, but now it's bad all the time.

Any ideas whats causing this?

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  • Still having issues, tech came out and replaced the connections outside but it didn't help.  

    He mentioned that he put in a work request for the tap box (not sure if thats the right name) which is used for the whole street, apparently he isn't allowed to mess with that and that he has to call out another team to handle it and to run tests.  

    He said they can come out anytime but they wouldn't contact me so I have no idea if they've even been out yet.

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