Read the forum guidelines
So my internet is working perfectly fine, but the Wi-Fi app is telling me my modem is off line. I’m not able to control any of my devices. Any suggestions?
I have seen signal problems cause the modem to not communicate with Cox's headend. Post your signal levels from 192.168.0.1 > user:admin password:password > Connection > Cox Network. Also, does remote reset work?
This article may help figure the problem.
Just a reminder, make sure you are using your primary name and pwd associated with your current account. If you have recently moved, they may need to move the id's from your former account to the current account.