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24 hours without internet, TV, landline phone. Next door neighbor's service came back up 5 hours ago. When will service be restored?
If your neighbor is up I would think the "outage" is over, at least in your area. Have you tried a power cycle of the equipment? Keep in mind I am just a user like you.
I have tried resetting/power cycling modem and router, multiple times.
Also tried reset through Cox website and get the following message:
"Unable to reset modem. We've identified a network-impacting event affecting the consistent delivery of service to your home. We know this can be frustrating, but we do appreciate your patience while our teams work to resolve this event."
I am using my AT&T cell phone as a hotspot right now for internet access.
Thank you, Tiffany. I will send an e-mail shortly.