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Continual freezes during day ...how to get actual resolution?

DesertBlossom
3 months ago

Getting continual freezes during day, some require a power cycle of the Modem

I get
CM-STATUS codes of different values through the day / occasional T3 T4
Frequent Dynamic Range Window violation
Can also generate what seems like a lot of uncorrectables

I dont see Power or SNR values that look off

I have swapped RG6 cables around / cable modems / ... ...all changed nothing

Phoned in for help 

Sadly got a contractor that didnt know what a Modem error code was at all (not that I know all that much)

Contractor literally switched my drop with the neighbors at the pedestal and bailed (awesome service) ...that of course did nothing

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  • 0 2 months ago

    Still happening of course

    Cox monkeys have an update coming overnight "planned outage starts today." ...shall see what happens

    2023-03-15, 07:22:37

    Warning (5)

    Dynamic Range Window violation

    2023-03-15, 07:22:37

    Warning (5)

    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:22:36

    Warning (5)

    Dynamic Range Window violation

    2023-03-15, 07:22:36

    Warning (5)

    RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:22:31

    Notice (6)

    DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:22:26

    Notice (6)

    TLV-11 - unrecognized OID;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:22:25

    Warning (5)

    DHCP WARNING - Non-critical field invalid in response ;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    Time Not Established

    Notice (6)

    Honoring MDD; IP provisioning mode = IPv4

    Time Not Established

    Critical (3)

    No Ranging Response received - T3 time-out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:14:34

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:14:30

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:14:11

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:14:10

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:51

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:50

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:32

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:31

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:11

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:10

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:12:16

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:12:11

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;
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