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ARRIS SB8200 Firmware not Updating

mikagj72
2 months ago

I have recently upgraded my modem to the ARRIS SB8200 and the firmware will not update.

This happens every time it tries to update. 

Any ideas?

11/10/2022 03:50 69010700 4 "SW upgrade Failed after download -Incompatible SW file"
11/10/2022 03:50 69010100 6 "SW Download INIT - Via NMS"

Hardware Version 6

Current Firmware: AB01.01.009.32.01_122319_183.0A.NSH

Thank you.