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MeMyBoba's avatar
MeMyBoba
New Contributor
2 years ago

GIGABLAST and new SB8200 all of a sudden wont connect to 3.1 and speed drops to 3

Hello

I have been running a SB8200 since January 2020 with gigablast.  I haven't had any problems until a month ago.   All of a sudden speeds will drop to 3 throughout the day and persists for random duration of time.  I decided to purchase a new SB8200.  Modem is up and running.  When it first starts the blue light stays steady but then drops to green.  I notice that occasionally it will light up blue again for 1 minute or so then drop back to green.

Also, even with the new modem, my speeds are still dropping to 3 every once in awhile.

I haven't touched any wiring in the home

I have attached error and status files

Right now speeds are good.  Do I even need to worry about the blue light?

https://www.dropbox.com/s/ubvf16tk72ie0lr/Event%20Log.pdf?dl=0  https://www.dropbox.com/s/18qcqpgg1oalw1h/Status.pdf?dl=0

2 Replies

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  • Darkatt's avatar
    Darkatt
    Valued Contributor III
    2 years ago

    This means there is a signal issue. If all of your connections are snug, and you're using a new cable wire to the modem, then a tech visit is in order. 

  • Allan's avatar
    Allan
    Moderator
    2 years ago
    @MeMyBoba, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.