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- BruceHonored Contributor III
Since this modem was initially configured for the Cox network at your other house, I'd factory reset the modem for any new firmware.
- DarkattValued Contributor III
If it worked ok at your old house, that indicates a signal issue at your new house. If you had a pro install, call tech support and request a tech come out, if not, then talk to tech support about converting the self install to a pro install.