1. Cox is not forthcoming about the extent of these problems. I’ll I’m told is a ‘node’ keeps going out.
2. Let’s coordinate. If you have a problem with your Wi-Fi in Tucson, reply yes with your zip code.
3. let’s all then meet in the cox parking lot to demand a solution.
i pay over 150 dollars a month for Wi-Fi. This is unacceptable, it’s unprofessional and needs to be resolved
I’m not sure I’m ready for a “meet in the parking lot” step just yet, but I will add my voice to this to help get a sense of how widespread it is.
I’m in Tucson (85719). My internet is out now, went out 3 times yesterday, and has been going out almost daily this past week.
Same here
85710, in person protests need to be done on public property or they will just have their security/TPD escort us away/arrest us. I'm all for coordinating some level of action group, starting online first. I appreciate the energy around this post, and I hope more people speak out against this poor, and poorly communicated, service.
good idea. I’m just trying to grab their attention. They don’t care. This might make them care.
I’m not sure I’m ready for in person yet either. That part wasn’t so serious . Btw, call cox and ask them to reimburse for all outages. I saved over 100 dollars with the credits.
The reimbursement is a joke for the amount of money that could be lost while not having service if you work from home. They gave me 40 bucks for interruptions from the start of this month to now. It's laughable. Oh and a forgiveness if I go over my data for a month...which I've never came close to doing.
I will definitely do this. I work from home and this impacts my work, and I am able to get some things done via my phone using cell service but not everything. (Plus if my phone plan charges me overages for cell use I’m going directly to Cox to tell them they should deduct that from my next bill…. Probably won’t work, but ethically I think it’s a reasonable request.)
Who do we call to get these credits?? It's been a daily thing for us too! Very frustrating, especially when you pay over $100 a month.
Yes, 85715. My internet has been out almost the entire weekend, with a few hours here and there. It’s ridiculous. I’m going to demand some sort of credit for how much it’s been out the the last week… their prices are getting more expensive but the service is getting worse and worse.
I had a long conversation with a support person after the outage earlier today, and they gave me a week’s credit and promised “it’s all fixed now you should have no more problems.”
and 5 minutes ago, it just went out again. I’m calling CenturyLink tomorrow and switching. They don’t offer speeds as high as Cox but right now my internet speed with Cox is zero, so… I’m done. CenturyLink it is for me.
Century libk customers are also reporting outages on nextdoor, check before you switch
85712 They should bare minimum give credits for outage time
They do. Contact them each month for credit, you'll be surprised...maybe you won't be though.
I called 4 bucks a day credit. This is the kinda stuff that invites class action lawsuits. Statement credits should be automated for outages. I would take it even further to say any connection below 99% uptime should be free for the service month that reliability should be easy to obtain!
Same here, TV and Internet constantly up and down. 85716
85756 😡😡
85730 Been out since about 2 pm today 9/25. Been on and off all weekend since Friday 9/23. No estimated time for repair. But the online agent assured me once it was fixed there would be no further outages...lol yeah right.
I got the same thing earlier today: after waiting hours on hold I got a person. They have my account 1 week of credit, and said “you should have no more problems!”
5 minutes ago, it went out again.
im calling CenturyLink tomorrow morning. I’m done with this.
Wifi issues may not be INTERNET issues, it's one thing if your wifi is acting up, it's another if your MODEM is offline.
Darkatt, I really appreciate you chiming in to help people! However, if you read through the posts here I think you will see that most if not all of us have already eliminated the possibility of the problem being our in home hardware. Each of us is getting a message from the app saying that there is problem “in the area” preventing consistent service.
while your advice is very sound and useful in many cases, it simply does not apply here.
Thanks. Yes. This is not a hardware issue. I get why this is a logical place to start. This has been ruled out. Equipment has been changed out, nothing is problematic with the equipment. It’s coxs ability to deliver stable internet. Our accounts all say - and have said - that we should expect network outages. This has been the case for a month.
85712
