Read the forum guidelines
So I went to go sign in today and it gave me either 1 of 2 errors(see below). I dumped my cookies and tried a different browser and PC and still the same. Waited about 20mins and now I can login normally but all my posts are gone. Both my comments and my original posts. This was after my account was marked for spam. Did a moderator delete all my content? Why!? I have emailed Cox to follow up but would like a answer here.
Thought I'd check in to see if Cox leadership, supervisors, moderators and the vendor are doing everything possible to restore your posts. Nope. F. A. I. L.
Yea, I thought a Supervisor/Manager I met on Reddit was going to post or DM me some info but they have gone missing. Sorry for the false alarm.
FYI: I sent another email asking for a update. Nothing so far.
@TiffanyR, For this discussion, assume a forum database with a "User" table of forum users and a "Reply" table of questions and discussions. Also, assume a unique User.UserID field and a Reply.CreatedBy field set to User.UserID of the forum user who created the Reply record.
... User Join Reply on User.UserID = Reply.CreatedBy...
Two months ago, WiderMouthOpen experienced an error while logging in, that I suspect corrupted his User record. That could have caused a new User record to be created with a different User.UserID value than the Reply.CreatedBy value of Reply records he created before the error (pre-error); breaking the join between them. The display query doesn't include Reply records without a matching User.UserID. In normal operation, Reply records are probably deleted during the delete User process. But Reply records orphaned by an unexpected event might still exist.
Determine if his pre-error Reply records are still in the database.
<previous User.UserID> could be obtained from a pre-error User table backup.
SELECT * FROM Reply WHERE Reply.CreatedBy = <previous User.UserID>;
If records are found, that would confirm my theory. The fix would be:
UPDATE Reply SET Reply.CreatedBy = <current User.UserID> WHERE Reply.CreatedBy = <previous User.UserID>;
That should re-establish the join between his User and pre-error Reply records.
Two months without a fix is not good. Your provider's IT department needs to wash their hands so they don't get boogers on the keyboard.
Wow, what a incredible explanation of the issue. I fear it is lost on me though. I wish you could talk directly to the vendors. Do you have background relevant to the issue?
TiffanyR said: I have also had a couple of my responses disappear as well.
Do you know if those responses where in reply to mine? Or atleast where in posts where I was conversing.