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Mikeyis4dcats's avatar
Mikeyis4dcats
New Contributor
2 years ago

Email transfer before deactivation

I recently cancelled service that was under my wife's name and have restarted service under my name due to personal reasons.     I was told that they would transfer my email account from her account to my new account and it would remain active.      This was approximatley 1 month ago.    I received an email yesterday informing me that my email account would soon be deactivated.    I called support again and asked that it be transferred and kept active and I was told they did so and I would get an email soon confirming.   Instead I got an email that they updated my email notification preferences. 

Is there someone who can help me ensure that my email account is not deactivated?

Thanks!

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  • Darkatt's avatar
    Darkatt
    Valued Contributor III
    2 years ago

    Login to www.cox.com and see what account the email ID is associated with. IF it's showing the current account number that you now have, then it's been moved. If it's showing the OLD account number, then it's not transferred over yet. 

    • Mikeyis4dcats's avatar
      Mikeyis4dcats
      New Contributor
      2 years ago

      it is active under my account, but I received the deactivation email all the same.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    I thought new subscriptions don't get email accounts.  Since you already had a Cox email account, Cox is probably giving you 30 days to transfer this temp account somewhere else.  This would be my guess.