ESR Turnover Request

I have been having spotty internet over the past 6 weeks. Have had 5 Cox workers come to the house during this time. They have replaced all wiring between node and Panoramic Wifi modem, have replaced modem itself. Things are improved but internet is still spotty (internet is on for an hour then shuts off for 30-60 seconds sometimes longer).

Another Cox worker came out to the house yesterday, checked the node (my house is the only house being supplied by this node--it is at "the end of the line") and what was determined is that we have too much signal being delivered to the node, which is resulting in our Wifi intermittently having to shut down because of this oversupply.

The Cox rep placed an ESR Turnover request, which he said would be done in 3-5 days. I have the ticket number. When I asked how I will know when the work will be done he said the internet will be working again without glitches. However, no confirmation email will be sent,, and he did not think it would be likely that Cox reps would be able to confirm the work was done by phone.

Am I missing something here? It seems like there will be no way for me to know the difference between a) the work not being done, and b) the work being done but not solving the problem.

I am at my wits end. Any insights into these ESR turnover requests (and particularly who I follow up with to confirm the work was done) would be much appreciated.

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