Cox service has in recent months truly started to turn to trash. I’ve had service for over 3 years but recently it’s down at least twice a week. Third day this week, second time today. I may have to seek a different provider.

Service is becoming a joke and quite useless 

  • Did you want to troubleshoot? If so, include some data on the problem? Does it effect wired and wireless? What model modem and router do you have? Do you lose any lights on the modem or router, if so, which? Last, what area do you live in?

  • Hi Dixiehrt,

    I am sorry to hear that you are experiencing any service issues and it is my hope that you will stay with us as your service provider.

    Please feel free to reach out to us through social media: Twitter @coxhelp, Facebook, or through email:, or Live Chat: If you prefer you may contact us by toll-free number: 1-800-234-3993 (24/7 Tech Support).

    Thank you,

    Mike J.
    Cox Support Forums Moderator