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For the past month, I've been observing minor connection issues while online (either in a call / gaming). While they are minor, they are enough to interrupt I am doing. I've tried power cycling the modem and had Cox support push a firmware update to the modem as an attempt to resolve this issue, but so far they don't seem to work. Does anyone have any ideas what the issue maybe? Below are the downstream and upstream values I copied during one of the connection drop.
Some additional information on the modem itself:
- HW version: 2.0
- Vendor: Technicolor
- BOOT Version: S1TC-188.8.131.52
- Core Version: 1.0
- Model: CGM4331COM
- Product Type: XB7
I'm happy to report that removing the splitter has basically solved the connection issue. However I haven't tried removing the amp from the line as the weather lately has been too hot to even attempt to go into the attic (but I'll keep that in mind if I ever do run into more issues)
No splitter required since OP only subscribes to Internet service.