Intermittent Connection Issues

fengl16 19 days ago

For the past month, I've been observing minor connection issues while online (either in a call / gaming). While they are minor, they are enough to interrupt I am doing. I've tried power cycling the modem and had Cox support push a firmware update to the modem as an attempt to resolve this issue, but so far they don't seem to work. Does anyone have any ideas what the issue maybe? Below are the downstream and upstream values I copied during one of the connection drop.

Downstream	Channel Bonding Value
Index	Lock Status	Frequency	SNR	Power Level	Modulation
1	Locked	681 MHz	38.0 dB	-11.2 dBmV	256 QAM
2	Locked	687 MHz	38.2 dB	-11.0 dBmV	256 QAM
3	Locked	693 MHz	38.5 dB	-10.7 dBmV	256 QAM
4	Locked	699 MHz	38.4 dB	-10.7 dBmV	256 QAM
5	Locked	705 MHz	38.6 dB	-10.4 dBmV	256 QAM
6	Locked	711 MHz	38.5 dB	-10.5 dBmV	256 QAM
7	Locked	717 MHz	38.3 dB	-10.7 dBmV	256 QAM
8	Locked	723 MHz	38.3 dB	-10.7 dBmV	256 QAM
9	Locked	729 MHz	37.7 dB	-11.4 dBmV	256 QAM
10	Locked	735 MHz	37.7 dB	-11.4 dBmV	256 QAM
11	Locked	741 MHz	37.4 dB	-11.8 dBmV	256 QAM
12	Locked	747 MHz	37.2 dB	-11.6 dBmV	256 QAM
13	Locked	753 MHz	37.3 dB	-11.7 dBmV	256 QAM
14	Locked	759 MHz	37.7 dB	-11.3 dBmV	256 QAM
15	Locked	765 MHz	37.9 dB	-11.4 dBmV	256 QAM
16	Locked	771 MHz	38.2 dB	-11.2 dBmV	256 QAM
17	Locked	777 MHz	38.0 dB	-11.5 dBmV	256 QAM
18	Locked	783 MHz	37.8 dB	-11.8 dBmV	256 QAM
19	Locked	789 MHz	37.5 dB	-12.1 dBmV	256 QAM
20	Locked	795 MHz	37.2 dB	-12.6 dBmV	256 QAM
21	Locked	801 MHz	36.8 dB	-13.1 dBmV	256 QAM
22	Locked	807 MHz	36.4 dB	-13.6 dBmV	256 QAM
23	Locked	813 MHz	36.0 dB	-13.8 dBmV	256 QAM
24	Locked	819 MHz	35.5 dB	-14.2 dBmV	256 QAM
25	Locked	825 MHz	35.6 dB	-14.0 dBmV	256 QAM
26	Locked	831 MHz	35.5 dB	-13.9 dBmV	256 QAM
27	Locked	837 MHz	35.5 dB	-13.9 dBmV	256 QAM
28	Locked	843 MHz	35.8 dB	-13.5 dBmV	256 QAM
29	Locked	849 MHz	35.8 dB	-13.4 dBmV	256 QAM
30	Locked	855 MHz	35.6 dB	-14.0 dBmV	256 QAM
31	Locked	861 MHz	35.2 dB	-14.2 dBmV	256 QAM
32	Locked	867 MHz	34.6 dB	-15.0 dBmV	256 QAM
159	Locked	300000000	41.6 dB	-6.9 dBmV	OFDM

Upstream	Channel Bonding Value
Index	Lock Status	Frequency	Symbol Rate	Power Level	Modulation	Channel Type
1	Locked	36 MHz	5120	49.8 dBmV	QAM	ATDMA
2	Locked	30 MHz	5120	48.8 dBmV	QAM	ATDMA
3	Locked	24 MHz	5120	47.8 dBmV	QAM	ATDMA
4	Locked	17 MHz	5120	47.3 dBmV	QAM	ATDMA