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For the past month, I've been observing minor connection issues while online (either in a call / gaming). While they are minor, they are enough to interrupt I am doing. I've tried power cycling the modem and had Cox support push a firmware update to the modem as an attempt to resolve this issue, but so far they don't seem to work. Does anyone have any ideas what the issue maybe? Below are the downstream and upstream values I copied during one of the connection drop.
Some additional information on the modem itself:
- HW version: 2.0
- Vendor: Technicolor
- BOOT Version: S1TC-188.8.131.52
- Core Version: 1.0
- Model: CGM4331COM
- Product Type: XB7
I do have a router connected to the modem and issue is still the when I'm directly connect to the modem via ethernet.
Do you have any splitters in the house? Your downstream SNR is a little low.
Down Power good not great. I like how your logs notate the frequencies.
Had to go up to the attic and check. But from the looks of it, it does. I can post a image of what it looks like if that helps.