Intermittent Connection Issues

For the past month, I've been observing minor connection issues while online (either in a call / gaming). While they are minor, they are enough to interrupt I am doing. I've tried power cycling the modem and had Cox support push a firmware update to the modem as an attempt to resolve this issue, but so far they don't seem to work. Does anyone have any ideas what the issue maybe? Below are the downstream and upstream values I copied during one of the connection drop.

Downstream  Channel Bonding Value
Index Lock Status Frequency SNR Power Level Modulation
1 Locked 681 MHz 38.0 dB -11.2 dBmV 256 QAM
2 Locked 687 MHz 38.2 dB -11.0 dBmV 256 QAM
3 Locked 693 MHz 38.5 dB -10.7 dBmV 256 QAM
4 Locked 699 MHz 38.4 dB -10.7 dBmV 256 QAM
5 Locked 705 MHz 38.6 dB -10.4 dBmV 256 QAM
6 Locked 711 MHz 38.5 dB -10.5 dBmV 256 QAM
7 Locked 717 MHz 38.3 dB -10.7 dBmV 256 QAM
8 Locked 723 MHz 38.3 dB -10.7 dBmV 256 QAM
9 Locked 729 MHz 37.7 dB -11.4 dBmV 256 QAM
10 Locked 735 MHz 37.7 dB -11.4 dBmV 256 QAM
11 Locked 741 MHz 37.4 dB -11.8 dBmV 256 QAM
12 Locked 747 MHz 37.2 dB -11.6 dBmV 256 QAM
13 Locked 753 MHz 37.3 dB -11.7 dBmV 256 QAM
14 Locked 759 MHz 37.7 dB -11.3 dBmV 256 QAM
15 Locked 765 MHz 37.9 dB -11.4 dBmV 256 QAM
16 Locked 771 MHz 38.2 dB -11.2 dBmV 256 QAM
17 Locked 777 MHz 38.0 dB -11.5 dBmV 256 QAM
18 Locked 783 MHz 37.8 dB -11.8 dBmV 256 QAM
19 Locked 789 MHz 37.5 dB -12.1 dBmV 256 QAM
20 Locked 795 MHz 37.2 dB -12.6 dBmV 256 QAM
21 Locked 801 MHz 36.8 dB -13.1 dBmV 256 QAM
22 Locked 807 MHz 36.4 dB -13.6 dBmV 256 QAM
23 Locked 813 MHz 36.0 dB -13.8 dBmV 256 QAM
24 Locked 819 MHz 35.5 dB -14.2 dBmV 256 QAM
25 Locked 825 MHz 35.6 dB -14.0 dBmV 256 QAM
26 Locked 831 MHz 35.5 dB -13.9 dBmV 256 QAM
27 Locked 837 MHz 35.5 dB -13.9 dBmV 256 QAM
28 Locked 843 MHz 35.8 dB -13.5 dBmV 256 QAM
29 Locked 849 MHz 35.8 dB -13.4 dBmV 256 QAM
30 Locked 855 MHz 35.6 dB -14.0 dBmV 256 QAM
31 Locked 861 MHz 35.2 dB -14.2 dBmV 256 QAM
32 Locked 867 MHz 34.6 dB -15.0 dBmV 256 QAM
159 Locked 300000000 41.6 dB -6.9 dBmV OFDM

Upstream Channel Bonding Value
Index Lock Status Frequency Symbol Rate Power Level Modulation Channel Type
1 Locked 36 MHz 5120 49.8 dBmV QAM ATDMA
2 Locked 30 MHz 5120 48.8 dBmV QAM ATDMA
3 Locked 24 MHz 5120 47.8 dBmV QAM ATDMA
4 Locked 17 MHz 5120 47.3 dBmV QAM ATDMA

Some additional information on the modem itself:

- HW version: 2.0

- Vendor: Technicolor

- BOOT Version: S1TC-3.63.20.104

- Core Version: 1.0

- Model: CGM4331COM

- Product Type: XB7