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Have been using my cox.net email with Thunderbird for years on a Windows 10 PC, also with 2 ipads, Win 10 laptop and 2 iphones. Cannot get or send emails from my cox.net on any device. Desktop Error message: (uses pop.cox.net) "Enter your password. Sending of password for use did not succeed. Mail server responded Authentication Failed."
Ipad or Iphone error message (uses imap.cox.net): "Account Error, No password provided for Cox. please go to Mail Account settings and enter a password."
I have triple checked my passwords, all are accurate. I CAN get and send emails from the cox.net website, but on NONE of my devices.
Any ideas? Thunderbird and all devices are up to date.
Whenever this happened in the past, it would mysteriously clear up in a day. Not this time!!! I have searched the internet. HELP!
Thanks for your help!
If you're getting failures on different devices with different operating systems, more than likely the issue is with the server. You can send an email to firstname.lastname@example.org (webmail) to ask if there is an ongoing email issue. Include your Full Name and Complete Address in the email. Let us know!
Bruce, I just sent in the email to Cox.net email you sent. We need help ASAP and are ready to give up on Cox, after 40 years of paying for it!
Hopefully you've got a reply by now. Cox contracts our email service but can research your specific server and inquire with the contractor.
I have had four or more interactions with your "Help" desk with no "help" but to tell me to research it myself. VERY READY TO DUMP COX. I have asked them to escalate to the next level and have not gotten a response. Can YOU request them to research Thunderbird and inquire with your contractor WHY Cox cannot authenticate a new password even when I have personally put it on the cox.net website? And WHY have I been locked out of my cox.net email for 8 days now even after following Cox's instructions? Thanks!
I have been emailing email@example.com for 3 days and they keep passing the buck when it clearly is Cox's issue. I have had replies from 3 different people.
Do you reference your trouble ticket in the emails? Did the 3 Cox employees review your trouble ticket? I'm sure the contractors have updated your trouble ticket by now.