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every day since I moved in to my new house (4 weeks ago) the internet has been going up and down. starting between 6am and 8am with most mornings at just after 7am.
then for most off the day my cable modem has this error message No Ranging Response received or Unicast Ranging Received Abort Response.
I have monitored this for several days using star trinity CST constant ping. the problem seems to get better around 11am ish. then picks up again around 3pm and continues getting worse till it suddenly clears up around 8pm. it will then be perfect all night long where it repeats again the next morning.
my signal was -18dbmV without a booster (when I moved in). with a booster it was -3dbmV.
The equipment I have was the same at my old house (booster included) which had no problems. I have contacted tech support (worthless) all they say is that it must be my equipment. When I finally got a tech to come out he was super friendly and enthusiastic but obviously was just trying to get away. he replaced a splitter that he claimed was supposed to be powered (but wasn't). he removed my signal booster and the signal went to between -4dbmV and -2dbmV.
the cable modem was connecting on the 429mhz band before he came out, now it is on 900mhz. the signal still wavers between -3dbmV and -2dbmV
I later removed the splitter he put on because it was not needed, the other connections that were on it I am not using. the signal went up another 1dbmV.
I need someone to look in to this in our neighborhood and own the issue. If it ends up that somehow in moving my cable modem and other equipment to the new house something went kablooey fine but I have no spare modems to just casually swap out. unfortunately I have not been able to march up and down the street asking my neighbors if they have a problem. but then I should not have to.
The tech definitely improved your DOWN power and SNR. Your UP power, however, seems good just not great.
It must be after 3 PM now, is your Internet service staying up?
it is 1:50 and the internet has been fine for the last couple of hours, but in an hour or 2 it will start to have problems.
When it begins to happen at 3 PM, I would NOT call or chat but do as Allan recommended and send an email to firstname.lastname@example.org with your Full Name and Complete Address. The rep can remote to your modem to check UP specs.
are these the same people I get when I call in? if so I've done that several times they always tell me there is no problem or I need to replace my modem.
Nope. Different people. Calling stinks. I've always had better results via email. If the rep(s) recommend a tech, ask "why" a tech so you'll know what to ask the tech arrives. What specifically do they see they want the tech to fix?