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I called COX and 4 different technicians came in the past 30 days and they finally acknowledged that their cable in the back alley was installed underground without conduits : so every time the 10 wheeler compactor garbage truck comes in our back alley it crushes the internet coaxial cable and cuts our connection to the internet. The COX Field Tech told me that they will send a team to dig and install a new cable line with conduits but that it will take 3-5 weeks before they come due to a very busy schedule and city permits needed to dig. Is there anything I can do to accelerate the process of having this cable fixed by COX?
If it took 4 techs 1 month to figure it out, accelerating isn't looking very promising. It'll probably take another 4 employees to figure how to schedule it. Got a shovel?
My guess is ingress is leaking somewhere in from the trucks radio.
See, this is why underground wiring is worse then above ground wiring IMO.
You got me there. A cable shallowed under a dirt road ain't good.
Depending on OP's community, these aren't just garbage trucks anymore but Smart Trucks. I wouldn't be surprised if there was a sensor beneath the truck measuring distance, angles, center-of-gravity, kids, etc via radio waves. However, I don't know why they'd use a penetrating low frequency for this.
Other than this, this cable must be mere inches under the road and the trucks are heavy enough to compress a rock, bottle cap or nail onto or into the cable...this is, if it's a conduit problem.