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So I had tech come out and he got it working (no complaints). During the setup he had me change my wifi password to nine characters and no special characters. I questioned that, but he said I could change it back to my original more secure password. Well the minute I changed it back, Homelife no longer worked. I tried many iterations following the directions to no avail, I'd return, but my package includes it. I am so unimpressed, but I guess this is their "entry" level so I can't speak for the other systems. I am guessing I am not the only one?
The hub is unable to pair. It attempts then appears to connect then says after 20 seconds, no internet.
$$$ increase, so I'll change plans
As far as Complete Care, if you've had 14 tech visits during the past 9 years for problems attributed to either your home or personal equipment, yes...you'd be ahead in costs. However, if any of these problems were outside your network, home or related to Cox-rented equipment, Cox couldn't charge you to fix their problems.
If a tech replaced a faulty cable-box, it wouldn't be chargeable because it was faulty equipment. However, if a tech rebooted your personal router, it would be chargeable because it's your stuff. Complete Care would, however, repair a faulty wall outlet if the faulty outlet was originally connected during their install. A faulty wall outlet in another room...no, chargeable.
Understood and I am sure some people have no clue how to reboot a router, but those folks probably have a cox panoramic router. We have been in this house since it was built and no issues, I have actually run cables to other walls etc. with no issues, so maybe I am an exception. In my early life I was an electrician and this isn't rocket science.
I think I misunderstood if you actually subscribe to Complete Care.
No problem, I did for a few hours a "mistake" on their part.