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raddude52's avatar
raddude52
New Contributor
3 years ago

Billing

Why do I have two accounts ? One from Rhode Island when I lived there ( haven't lived there since 2016 ) one for when I had cable & internet cannot get to the one I need ( it is only for internet ) when I log in I get the other two accounts that I do not the need because they are old

2 Replies

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  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    Did you transfer your account from RI...or did you cancel your RI subscription?

  • MaryF's avatar
    MaryF
    Former Moderator
    3 years ago
    Hi Raddude52,

    We'd be glad to look into your issue. Please send us an email to cox.help@cox.com with your full name, account holder's name, and current street address.

    Mary
    Cox Support Forums Moderator