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Cox told me they were escalating my complaint but 2 days later no one has reached out. Our service keeps disconnecting. I asked on NextDoor and many people have the same complaint but Cox says there are no issues in my area.
I think we should get refunds. I am paying $170/mo and Cox has a monopoly here.
Did you want to troubleshoot the issue or do you want a technician out? If you want a technician out, contact Cox at cox.help@cox.com with your account info and link to this thread.