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Rosetop's avatar
Rosetop
New Contributor
3 years ago

Why the bill increase for January?

Received my bill statement today only to find it had an increased rate from every month I had paid previously. The bill explanation mentioned that it might be different and to check news from Cox or the Bill Messenger Center for details but I can’t find any explanation anywhere. No I’m not on some discount, new customer plan before anyone asks.

Can someone explain this to me or link me to an actual explanation?

Bill
billing
increase

3 Replies

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    3 years ago
    @Rosetop

    The purpose of the Forum is to allow customers to discuss technical topics related to residential services with other customers. If you need help with billing or other account-specific issues, please email us at cox.help@cox.com your full name and address along with the url to this thread.

    Jonathan J
    Cox Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    I checked my bill and its cost-of-service is the same as my previous.

    If you have an increase, it may be due to your state, county or city imposing or increasing a tax, fee or surcharge for Cox to provide service in your state, county or city.

    You could compare these keywords...

    County Sales Tax
    State and Local Communications Services Tax
    State Excise Tax
    State Sales Tax
    State Telecom Surcharge
    State Universal Service Fee
    State Universal Service Fund
    Interstate Tax Surcharge
    Gross Receipts Tax Surcharge
    TV Communications Sales Tax

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    I stand corrected.  I just received my bill.  I wonder why I got it later than you?

    Changes for TV Service are as follows:

    Basic Box: + $2 (+ 50%)
    CableCARD: + $2 (+ 50%)
    TV Seasonal: + $3 (+ 30.03%)
    Up Faith & Family: + $1 (+ 20.04%)
    Broadcast Surcharge: + $3 (+ 18.75%)
    Economy Pack: + $3 (+ 17.65%)
    TV Economy: + $3 (+ 6.38%)
    TV Economy Latino: + $3 (+ 6%)
    TV Essential: + $4.50 (+ 5.29%)
    Advanced TV: + $4.50 (+ 5%)
    Contour TV: + $4.50 (+ 5%)
    Advanced TV Super Mix: + $4.50 (+ 4.50%)
    Contour TV Latino: + $4.50 (+ 4.50%)
    Advanced TV Preferred: + $4.50 (+ 4.41%)
    Contour TV Preferred: + $4.50 (+ 4.41%)
    Contour TV Latino Preferred: + $4.50 (+ 4.02%)
    Advanced TV Premier: + $4.50 (+ 3.95%)
    Contour TV Premier: + $4.50 (+ 3.95%)
    Advanced TV Ultimate: + $4.50 (+ 2.89%)
    Advanced TV Ultimate w/ 4 Premiums: + $4.50 (+ 2.74%)
    Advanced TV Ultimate w/ 4 Premiums & Record 6: + $4.50 (+ 2.65%)
    Contour TV Ultimate w/ 4 Premiums & Record 6: + $4.50 (+ 2.65%)
    Contour TV Latino Ultimate: + $4.49 (+ 2.41%)
    Contour TV Ultimate: - $0.50 (- 0.31%)
    HBO Max: - $1 (- 6.25%)
    Showtime: - $1 (- 8.33%)
    Contour Box: - $1.50 (- 15%)
    Contour Stream Player: - $1.50 (- 15%)
    Wireless 4K Contour Box: - $1.50 (- 15%)
    Starz: - $3 (- 25%)

    Ads, Errors and Price Hikes...oh, my!