Returned equipment lost by Cox

I sent all my equipment back to Cox in the box provided by them.  A gateway, two contour boxes and two remotes.  Now they are saying I only returned the gateway and that I will owe $250 if I don't return the rest.  This is just a ripoff and someone at Cox is either stealing or inept at checking in returned equipment.

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  • Hi @Timd
    I know how important it is for you to have this billing issue resolved. Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name/full address and inquiry. Thanks

    Ben S.
    Cox Support Forums Moderator
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