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For the past couple months, my internet in the downtown New Orleans area has been terrible. A full day outage every couple weeks and days of low speed/insane ping jitters. I'm working from home and have to remote in for work, and the internet has been so unreliable that I have to sometimes use my mobile data hotspot for work. Playing online videogames is impossible with insane ping jitters.
I've called customer service but nothing got resolved. No, you cannot use the previous hurricane as an excuse. My internet was fine for couple months after the hurricane. You probably did some node rerouting and my area kept getting the bottom end of the stick. I'm posting my complain here so we have something in writing for the public to see and I'm hoping to get a resolution before I make a FCC report. What's the node capacity in my area? Does Cox have a plan to do a node split? Or I'm wrong and it's a different issue? Am I getting credit/discount for a subpar service? I've been recording ping data with PingPlotter, here's one for example: https://imgur.com/a/1SpLR5H
Thanks for reading and I'm looking forward to hearing your response.
Can you show your signal data? Also can you show a complete trace. If not, mostly want to see the 10.x.x.x. that is the first to second hop.
I hope this has the info you asked for, I'm new to tracking this; Cox is forcing me to do it. https://imgur.com/a/4hxDUuc . Just before posting this, I was playing New world and it started rubber banding....and yep I got switched to a trash node again.
Could be a glitch but I see up to 61% packet loss to the router. Do you have a separate router or a Cox Panoramic gateway? If separate, what model?
I have a separate router: tp link Archer A6. I was having great internet with the router since last year until recently. Not sure why it's saying 61% packet loss, I'm not really getting bad packet loss, just extremely delayed packets due to ping jitter.
Try ping using the router's diagnostics at 192.168.0.1 > Login > Advanced > System Tools > Diagnostic. Or if it's easier, you can bypass the Archer A6 router and connect direct to your modem and run the ping plotter test again.
Cool. I'll connect direct to my modem once the ping get bad again.
I was hoping that we would have to wait a bit for a new ping data with direct connection from my pc to modem. But Cox doesn't want us to wait.
Here's when the ping jitter began (still connected to my router): https://imgur.com/a/tYHFkjS
New data collected, connected my pc directly to my modem (not sure why the ip is different for youtube): https://imgur.com/a/fxHTYaV
Another one: https://imgur.com/a/69vlq2h
Let me know if you want to see anything else.
Guess I'm not the only one experiencing this: forums.cox.com/.../too-much-packetloss-was-not-like-this-before
I also tried connecting to CoxWifi that's available in my area. It's also suffering horrible ping jitters (https://imgur.com/a/ezdzbd5). So we can rule out my modem causing the ping jitters. Later, when my network ping got back to stable, I tried connecting to CoxWifi and measured the ping there as well; the ping was also stable on CoxWifi. I have enough evidence to believe that the node in my area is the problem.
Tiffany, I think I've done enough tests and research. It's now up to Cox respond before I file a FCC report.