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Data Usage doesn't make sense

dhgunit
over 1 year ago

I got a message 75% of data has been used (1750 GB Total) and we still had 10 days left in our billing cycle.  Kids and wife were sad to here it but Wifi getting turned off for a couple of days.

I turned it off for 36 hours.  I check data usage on the site and it says I used a combined 97 GB of data on both those days.  Is Cox scamming us to upgrade?  How is that possible?  On a "normal" day I use about 40 GB.

Parents
No Data
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  • 0 over 1 year ago
    Hi @Dhgunit
    . There are numerous factors that impact data usage. I’d first suggest that you change your home network password to something new. We’ve heard from several customers recently, who—after noticing discrepancies in their data usage—were able to restore their data usage to what they considered ‘normal’ for their household simply by changing their network password. Have you checked all of your household devices for viruses and malware? Spyware running in the background can cause sudden spikes in data usage. Our computers, smart home assistants, game consoles & mobile devices may be sending or receiving data even if we are not actively using our Internet service.

    Ben S.
    Cox Support Forums Moderator
Children