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So for a while now i’ve had random drops in internet while gaming at night which wasn’t too bad. however, starting about 2 weeks ago these drops are happening throughout the entire day and effecting everything connected to the internet whether it’s hard wired or wireless. i’ve had 2 separate techs come out (one just left about an hour ago because we thought the problem was resolved). the first one changed the modem 3 times and it worked for about 2 hours. the second one changed all the fittings on our coaxial lines and that gave us better speeds so we assumed it worked. but the problem is happening again. everything loses signal and the tv’s begin to freeze until it’s back. the light on the modem also stays white like if everything is working fine. i don’t know where else to go from here.
Yeah my internet goes up and down like mad! Been happening for a VERY long time. They do not care yet they take the time to keep raising my bill! I have proof with multiple speed tests over a month but they never seem to want to see the proof.... VERY dissatisfied and the SECOND another company goes in I'll be dropping Cox like nobody's business! Multiple modems, techs coming out. Their infrastructure has to be the problem or they don't know how to test it ou! 157mbps, then 18.3, 16, 27, 9, 179, 36,22,38,172,23,23,18,145,178,15,25,48 etc...get the point?! Ridiculous!
Happens all the time and they don't care. They did a recent upgrade in my area and it is now worse. Must be nice to have a monopoly in my area and I have no other internet options. Fix this soon please Cox, you charge an insane amount and don't provide the services/consistency we pay for.