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Question about fiber optic internet for home

I have a question about the internet speed if I have fiber optic in my home. 

I live in a new neighborhood with only fiber-optic service from COX (I don't have COAX from COX). 

When the tech guy installed the internet for me, he told me that my upload speed can go up to 500Mbps if I upgrade to 500Mbps download speed. 

However, when I tried to upgrade my internet speed with representatives (I tried several times), all of them said that my upload will still be 10Mbps. 

I am very confused and wondering which one is correct information. 

Could anyone tell me? Thanks!