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WIFI and e-Reader

I have a NOOK e-Reader. Last week it suddenly disconnected from my WIFI & wouldn't re-connect. I'd had it for a number of years. I bought a new one. It will not connect to my WIFI. I was online with Cox for over an hour trying to fix the problem. They reset my modem. Didn't help. They gave me a new SSID & password. It didn't work. I contacted Barnes and Noble, explained the problem to them. They had no answers. But since my new e-Reader was under warranty, they said they'd send me a new one at no charge. It arrived today. It won't connect to my WIFI. Three devices, none will connect. Seems to me something is wrong with the WIFI, not the e-Reader. Anyone else encounter this? Anyone have any ideas? I'm beyond angry considering all the time I've wasted online and on the phone trying to get this fixed.

  • Hello @Angry Redhead,

    I can certainly understand your frustrations. Please know we want you to enjoy your services. I'm here to help. Please check to see if you see the network name on the e-Reader. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
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