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Firmware Update

I have a Motorola branded SBG6580 Modem/Router that I've been using with my Cox internet for several years without any issues.  It currently has firmware version SBG6580-

According to Cox the newer firmware version is SBG6580- and that this is updated automatically. I tried to have Cox update the firmware but to no avail. What else can be done?

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  • Hello @RSdeC,

    I can certainly understand your frustrations. Please know we want you to enjoy your services. I'm here to help. We automatically send the upgrade when it has been checked and we know it is safe and will not post a threat for our network.

    Crystal S.
    Cox Support Forum Moderator
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