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No live chat option?

I need to speak to an agent to check something but there is no way to open a live chat. I can't even speak to Oliver.
Is the button for live chat missing for anyone else?

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  • I'm a bit paranoid about giving that out

    Your internal IP isn't private, only your external IP. As long as it's in the same DHCP range as the router, it doesn't matter. Also, make sure to set a DHCP reservation for that IP address to the MAC address to your PC's NIC.

    I would suggest trying bridge mode between the modem/router and your PC. ADVANCED > Administration > Router Mode and set to no. You may have to reboot the modem/router and PC after as this will assign a new external IP address.