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No live chat option?

I need to speak to an agent to check something but there is no way to open a live chat. I can't even speak to Oliver.
Is the button for live chat missing for anyone else?

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  • Here is a screenshot from my router settings. I don't know for sure if these are actually going through though. I'm trying to play on PC. I've played many games and I've never encountered an issue like this before, nor have I ever messed with port forwarding.